Why your videoconference needs va va voom – and seven tips for success

More sustainable. Less expensive. Wider reach. Technology that’s finally fit for genuine global connection. No wonder virtual is all the rage as we switch online for learning, presentations, meetings, conferences and even socials. But are we ready to embrace the promise of this brave new world?

If you’ve attended or, indeed, run any type of ‘ videoconference’ you’ll know they can be, ahem, challenging. Not being in the same room is tricky. The tendency to hide video and show up only in chat (if at all) doesn’t help. Neither does death by PowerPoint. Compounded by a lack of training, experience and confidence (of host and participant), it can add up to a pretty dismal affair.

Is vulnerability valuable?

Is vulnerability valuable? I don’t have a glib answer to that question so, for a more thoughtful exploration, have a listen to our episode on the OneFish podcast.

It was a pleasure to tease out vulnerability in leadership (and scat) with the marvellous Dr Carrie Goucher. Seeking to elucidate and distil the notion of vulnerability also made me feel quite vulnerable. Which added an intriguingly meta aspect to our conversation.

The purpose of purpose

I have a disclaimer: I may be allergic to Purpose. I’m certainly bored by the word’s ubiquity, and irritated by the notion that Purpose is now yet another thing I need to add to an ever growing list. I’m also deeply averse to the (curiously widespread) notion that, once you’ve got it down in a neat statement, you’re all done.  

But for all the noise about Purpose, and for all that it brings me out in eye-rolling derision, I’m not bored of being purposeful. Or of being clear about what drives you. In fact, I believe clarity of intent is hugely valuable to figure out what you really, deeply care about.

Storytelling 3: Tips for a compelling narrative

In the first two parts of our series we looked at the science behind storytelling, and how to jump in and create your own. And in this post we share a few tips to help you hone and maintain your storytelling habit.

Perhaps the world's (and our own) infatuation with storytelling will fade over time, but stories themselves are no flash in the pan. They speak to our quintessentially human desire to communicate. And at their best, elevate the simple stuff of life to the utterly captivating. So here they are, a few of our top tips.

Storytelling 2: How to tell your transformation story (and all the other ones)

'So, what's your story?' I was asked at an event recently. An odd opening gambit (I prefer 'hello') and, I thought, an irritating one. But then, storytelling is everywhere, no longer the preserve of savvy brands and eager politicians.

Sometimes it can seem you as if you don't exist without an explanatory back story. Who you are, what you do, why you do it, your "transformational moment". And I'd be tempted to complain about this ubiquitous obsession* were it not that storytelling is such a powerful tool.

Storytelling 1: The Science of Storytelling

Not only ones we seek out, but others we're confronted with whether we like it or not. True stories, fictional stories, fictional stories purporting to be true stories… They feature in every aspect of our daily lives, from business to politics to leisure.

And for good reason. Storytelling is an extremely powerful tool. It alters the activity in your brain, influencing not only what you think and feel, but how you act. Which is quite useful if you’ve ever needed to convince someone of something – whether it’s that they should donate to charity or hire you for your dream job.

Why my stories now start with me

Singing is storytelling in its purest form. It’s emotion, stripped back and revealed.

I learnt this early on. People said that I when I sang, I seemed more real than ever. This made me sound like a song-sucking spectre. But I knew what they meant.

In those moments, they saw me. Differently. Fully. That’s partly because I'm a trained singer who's unfazed by the spotlight, and adores applause. But it’s something else, too. There’s a gap between competent and captivating. And it's filled by honest emotion.

When I sing – really sing, I cast out a line and hook my audience at their core.

Why comparison can kill your career (and how to avoid it)

Red leaf, yellow leaf – the same but different

Red leaf, yellow leaf – the same but different

It happens to the best of us. Even the sturdily self-assured. (And the nicest.) You’re going about your business when you suddenly encounter someone like you, but better. They might do your dream job, or live the life you seek. Or simply navigate the world with more ease. Whatever it is, your heart sinks. Welcome to ‘compare and despair’.

A brilliant business coach diagnosed me with ‘compare and despair’ when I was launching Chirp. I’d just Googled an old friend and, having discovered that she was now Very Successful, confessed to feeling A Bit Rubbish.

I’ve met plenty of people who’d rather you didn’t succeed because they perceive success as finite, rather than abundant. As if it’s ‘one in, one out’. But that wasn’t the problem here. I felt incredibly proud of my friend. And I knew the comparison was a) unsound, and b) unhelpful. But it still hit home.

As it happens, I was in good company. Comparison, it seems, is part of the human condition. The American psychologist Leon Festinger first coined the term ‘social comparison theory’ in the ‘50s, but the subject was widely researched before and has been since.

And the thing is, comparison isn’t inevitably bad. It can help you assess where you stand in the world. It can help you see just what's possible. And it can motivate you to get to where you want to be. (Of which, more later.)

What isn’t helpful is serving up your comparison with a large dollop of inadequacy. It’s so easy to conclude that, because someone else seems to be succeeding, you must be failing. Or at least falling behind.

And that sort of muddled thinking can make you feel there’s no point in even trying. That you’re destined for mediocrity instead of meteoric rise. And so to plunge yourself into despair without working out what success means to you in the first place.

So how do you avoid despair when you compare? Here are some of the techniques I share with my clients (and use myself).

1. Name it

There’s something incredibly reassuring about acknowledging ‘compare and despair’. So I encourage my clients not only to recognise, but to name it. This can also be hugely freeing. Rather than ruminating and feeling rubbish, you can process what you’re feeling faster. And then move on.

2. Convert despair to share

Help yourself to a dose of whatever your chosen subject is doing. Focus on what's within your control, remember not everything will be, and ask for advice if you can.

This can be useful for big life changes, but comes into its own on a smaller scale. Look for the tools, techniques and behaviours that you think make the other person successful. It might be engaging particular colleagues, or asking for specific feedback, or being clear about expectations. Be curious and think laterally.

If you notice something you think is useful, try it out for yourself. Like anything new, it might take time to inhabit it in a way that feels authentic. So be willing to adopt, adapt and discard depending on what proves useful and right for you.

3. Get started

Ever see someone doing something you could have done? And decide that ship has sailed? You might be right, of course. On the other hand, someone else might simply have done the groundwork for you and shown what’s possible. Which is actually quite helpful.

The only way to find out is to begin. Late so often is better than never. So start small, experiment lots, and learn as much as you can from the subjects of your comparison.

Incidentally, for me this meant dipping my toe into online provision. Funnily enough, as soon as I gave it some serious thought opportunities came my way. Serendipity is a marvellous thing. But more to the point, having the idea in mind meant I was not only scanning the horizon for opportunities, but then able to accept them with confidence.

4. It really is about you

Perception is (almost) everything. How you see someone may not align with their perception of themselves. And while you’re busily comparing, the focus of your despair is probably doing the same to someone else (or to you).

‘Compare and despair’ is never really about the other person. They just happened to be there at the right time to connect with your particular worry or desire. So, rather than racing an unwitting competitor, try to measure yourself against what you really want. If seeing what someone else has done gives you the proverbial kick you need to get going, then all good. And if it gives you pause and helps you work out what you really want, then that’s fortuitous too.

 

Why singing improves well-being

People singing

I'm sometimes asked why we use singing in our sessions. I'm not surprised – and not only because singing is, ahem, a touch unusual in leadership development. Thing is, however natural it might be, singing comes with baggage. It’s always a loaded concept, whether that's with feelings of joy or outright fear, or something in between.

And actually, in our work, all of that is useful.

That element of fear and exposure can help you notice how you respond to risk and uncertainty. And do so in a way that’s not only immediate, but that is all-encompassing: physically, intellectually and emotionally. In pulling you out of your comfort zone, singing can take you to a place of stretch. And that, we know from recent research, is where most of us learn best and most memorably.

It's even likely that, because it’s a bit risky, singing actually increases your resilience. We're currently collaborating with neurobiologists at Ashridge Business School to find at whether public singing creates templates in your brain that help you tackle other challenges more easily. We'll keep you posted on our findings!

So I embrace that element of fear. And one of the things I find fascinating about singing is how quickly it can take you from that place of fear to one of connection, trust, and well-being. And for lots of people, it can happen within the space of a single song.

There’s a growing body of research into the impact of singing on well-being. We now know, for example, that group singing raises your pain threshold. And that it releases oxytocin into your bloodstream, which helps promote feelings of trust and safety.

Singing also enables fast social bonding. It breaks the ice so you feel closer as the group, even if you don’t yet know anything about each other. The team behind this research also suggest that the social bonding effect of singing may even have been vital in enabling modern humans to sustain larger social networks than their evolutionary ancestors. And that, in turn, may have helped them colonise risky environments worldwide. Those early singers were no slackers.

When you sing with other people your heartbeats sychronise – which may explain why singing together can create a sense of shared perspective. Choral singing can certainly improve mood, enhance quality of life, and lead to greater happiness, reduced stress and better emotional well-being. But, whether you sing alone or with others, the simple act of singing raises your heart rate variability, which in turn improves both your well-being and social cognition.

And we think that singing with someone else improves your social intelligence. with, again, an impact on well-being. We're currently developing research with neuroscientists at University College London to examine brain activity during joint singing, and its impact on interaction and well-being.

As you might have gathered, I find the science fascinating. I find it hugely exciting to understand what happens in our brains and bodies when we sing, and how we can use that to enhance our lives at work or at home.

But, in some ways, we don’t need the science.

Singing is thought to be how we first communicated, even before we had speech. It's found across the world – a truly global phenomenon. It's a fundamental to the human condition. So why not give it a whirl? Even if you find it stressful you'll probably be boosting your resilience! And all you need is yourself.

This piece is an excerpt from our session for Roffey Park Institute's Well-being Forum in November 2017. Do drop us a line if you'd like to find out more about the session or our research.

Why tight schedules can help you confront your fears

A few weeks ago I was asked at the last minute to come in and run a conference session. The booked speaker was ill and they needed someone else. Fast. A couple of hours later I was on stage delivering a just-planned session to 200 people. It's fair to say that none of us – the organisers, the delegates... me – knew quite what to expect.

Why it pays to be precise

"Be precise." That was my dad's favourite phrase when I was growing up. Though infuriating at the time, it's proved to be sound advice. No one ever died from too much clarity, but lots of us have suffered the lack of it. Whether you're leading a team, collaborating with colleagues or negotiating social relationships, clarity makes everything so much easier.

Feeling overwhelmed? Try chunking the craziness

It's funny how some phrases just stick. "Chunk the craziness" appears to have lodged in my brain, and I hope it's there to stay. I'd been listening to Oliver Burkeman is Busy, an excellent series on BBC Radio 4 that's well worth a listen even if you're, ahem, busy. Its impact on me was that I chunked my personal craziness, and felt better for it.

Get to the point – tell me a story

Image by Ali Shaker/VOA [Public domain], via Wikimedia Commons

Image by Ali Shaker/VOA [Public domain], via Wikimedia Commons

It's not a contradiction. We know from experience (and now science) that stories are more effective than facts if you want someone to connect with your message. Storytelling helps engage people in your vision, from one customer to an entire nation. Or at least enough of a nation to swing an election.*

The term 'storytelling' has been bandied about so much it's in danger of not living up to its own myth. (Ah, the irony.) But to me, it's simply a way of harnessing the emotional capital that lies at the heart of what you do, and why it matters.

A compelling story communicates the emotional core of your message. When you hear it, it creates a simulation of reality in your brain. That helps clients and colleagues to act on what they've heard, because they're engaged both intellectually and emotionally. They understand why they should care. And that's a powerful tool.

If you're interested in the neuroscience of storytelling, you might like to read this. And if you're interested in the practice, you might like to come to our Effective Storytelling session on Saturday 22nd October in Central London. No votes, just stories.

*Okay, so Michelle Obama isn't President. But she is a masterful, and vote-winning, storyteller.

Find out how to tell your own compelling stories. Sign up to download our free Chirp Workbook.

 

 

 

 

 

 

 

 

 

 

 

Why we should lean into risk in Brexit Britain

"Brexit tea" by frankieleon is licenced under CC BY 2.0

"Brexit tea" by frankieleon is licenced under CC BY 2.0

I was going to write a blog about risk. I’d whip through the theory, focus on the practice, and back it up with science.

Then the EU Referendum happened. And now, depending on your view, the UK is either deep in the mire or free to succeed. The markets have crashed but might bounce back. Hate crime is up but might be a blip. We're living in uncertainty and we don’t even know how long it’ll last.

All of that feels uncomfortable and risky. So to write about risk without acknowledging the uncertainty around us feels somewhat absurd. (At least in Britain.) Since we’re already awash with political analysis I won’t add mine. But whether you’re delighted, devastated or unmoved by these events, it’s an interesting moment to take a look at the parallels with organisational and personal change.

Major change throws the status quo in the air. Before it settles, as it inevitably will, we can get curious about the choices open to us. We can pretend it’s not happening. We can choose to step back and see where the pieces fall. And we can choose to take a risk and lean into uncertainty. These are decisions organisations are making now – as they’ve done before and will again. Individuals are doing the same.

Unless you’re very lucky, pretending nothing’s changed will leave you baffled, and your colleagues disengaged. It’s also, counter-intuitively, a lot of effort. Our ability to adapt is part of what defines us as human. So while adapting might be hard, refusing to do so is exhausting. Sometimes, of course, the wisest move is to hold your horses and wait for a new normal. But you forfeit the chance to shape it – and risk being left behind.

Choosing to shake hands with uncertainty can be complicated and uncomfortable. It can also be profoundly creative. If you can lean into that, there’s scope to experiment with new ideas and products, have different conversations and make unexpected connections. You might fail, you might succeed, you might create something a bit… ‘meh’. But you only find out if you take the risk. And whether or not it’s sparked by external events, embedding a culture of testing, adapting and improving will reap benefits well into the future.  

Thing is, it’s not easy. There’s a gap between intention and doing. And however much you want to, crossing it can seem boring, painful, hard work. Even once you do cross, there’s no guarantee of success. Ugh. Why bother? It’s somehow easier to feel disrespected than to challenge in the moment. To share feedback for your team with your mates instead. And to hang out in stasis rather than venture an alternative.

But that 'ugh' is worth the bother. Because it’s when you bother that things shift. And when you learn. Plus you reinforce the sense that, whatever the outcome, you have the agency to create change. You’ll be more likely to do it again, helping build a culture of creativity in yourself and others.

So where to begin? Here are three initial suggestions.

1. Acknowledge fears, but don’t draw them out. Give yourself three minutes to project the potential range of outcomes from best to worst. Then begin, ditch or adapt. You’ll only find out what actually happens by taking the risk, so don’t waste time on the fundamentally unsound, or delay the great.

2. Solicit feedback; ask, listen, learn, adapt. And be specific: work out exactly what you want feedback on, and ask questions within a clear remit. This shifts the focus away from egos (easily crushed, despite denials) and towards ideas. Seeking feedback can feel like a massive risk in itself. But the more you do it, the easier and more useful it becomes.

3. Build networks. Taking a risk on your own is exhausting and takes ages. It’s maximum ‘ugh’. Talk to people who help you elucidate your ideas. Talk to people who disagree, too: diverse opinion makes for robust ideas. And test the idea as soon as you can, drawing on your network for support. Make sure your network also includes people who are unconnected to your idea, so they can help you reflect on progress and remain resilient. Action learning sets and peer mentors are ideal.

I’m not suggesting all ideas are sensible or risks worth taking. But change is definitely coming. New systems, new products and even new industries may emerge. I hope that as organisations and individuals we’ll be inspired to lean into risk when we encounter it. Get curious. Start experimenting, adapting, innovating. The status quo has been shaken, and will rebuild. The space between is yours to shape.

Risk-taking for Change Makers workshop at Spark 2016

My workshop for Spark the Change London is on Thursday 7th July. The session will help delegates exercise their risk-taking 'muscles' to create positive change within their organisations. The hands-on session will use singing and conducting to provide a practical experience of risk, and of leading and being led through change.

Innovation series: Marieluise Maiwald on the challenge of the new

Leadership-coach-Marieluise-Maiwald.jpg

In the second of our innovation podcasts Kamala speaks to Marieluise Maiwald, who's putting innovation into practice by challenging herself to do something new every week this year. They talk about the appeal of the new, why stepping away from comfort can reap rewards and why constant maximisation can be the enemy of innovation.

Marieluise Maiwald is an internationally experienced leadership development professional and coach with a background in consulting. She currently works as a Project Director for Duke Corporate Education in London and is responsible for designing and delivering learning programmes for executives around the world.

Alongside programme delivery, Marieluise offers coaching and workshops to people wanting to bring real change to their lives. To stay credible and authentic for her clients, Marieluise has decided to delve into a different challenge every week in 2016, from speaking at Speaker’s Corner to swimming in icy waters. She posts her experiences and learning in weekly blogs and videos on Defying Gravity.

Innovation series: Nick Parker on creativity and improvisation at work

Writing consultant Nick Parker

In the first of our new podcast series on innovation, Kamala talks to Nick Parker about improvisation and creativity at work. From autobiographical haiku to design thinking, they discuss the freedom in limits and the business case for spontaneity. Oh, and why your creative career probably shouldn't begin with naming your first born.

Nick Parker is a writer who works with brands and businesses. He helps them pin things down, and shake things up. That usually means helping them tell their stories, helping them find their tone of voice, and helping them to use writing to think more clearly and creatively.

He’s a speechwriter for Fortune 10 CEOs, has trained government ministers and radio DJs, and once wrote a paragraph that saved ten million quid. (Or thereabouts.)

Before all that, he was a journalist, magazine editor and author. His collection of short stories, The Exploding Boy, was published to critical acclaim in 2011. (‘Astonishing, proof the short story is still a public good,’ said The Guardian, which was nice of them.) And once upon a time, he was a cartoonist for Viz.

 

Risk series: Melanie Harrold on how we experience risk

Singer songwriter Melanie Harrold performing live

In the last of our podcasts on risk (at least for now), Kamala spoke to the artist Melanie Harrold. They talk about the risks Melanie's taken in her own career, and how she helps other people to remain grounded while reaching forward into the unknown. Melanie also explains the central role your voice, breath and body can play in building your capacity not only for taking conscious risks, but also for managing them resiliently.

You might want to take a breath before reading on, because Melanie is... a singer-songwriter who's performed with artists including Gerry Rafferty and Don McLean, a teacher, choral director, body psychotherapist, Voice Movement Therapist (and professional trainer) and founder of The Singing Body who has worked and performed across the world. Phew, and breathe... Which is appropriate, really, because much of Melanie's work explores how our breath, bodies and movement can help us to take more conscious risks and push the boundaries of what we think we can achieve. Alongside her private practice working with individuals and small groups, Melanie directs several choirs including Trade Winds and Vocal Chords.

 

Learn more about how to embrace risk, innovation and experiments with our free Chirp Guide. Sign up to receive your download.

 

 

Risk series: Julie Noon on working in the world's most dangerous places

Film-maker Julie Noon

Our latest podcast on risk features the acclaimed journalist and film-maker, Julie Noon. A world away from a day at the office, Julie's work has risk at its very heart – personal, professional and physical. In this podcast Julie talks about what draws her to this work, and how she weighs up the risks, both potential and terrifyingly real. She also explains why the person who isn't scared is the biggest risk of all.

Julie Noon is a freelance journalist and documentary filmmaker who specialises in foreign affairs and filming in hostile environments. Her career has spanned live political programming and documentaries in politics, current affairs and news. Julie has worked, lived and travelled in over 60 countries around the world, from the Democratic Republic of Congo, to South Sudan and Afghanistan, where she spent months embedded with British Forces in Helmand over the duration of the campaign.

Julie has produced, directed and series produced on award-winning series and critically acclaimed strands including Channel 4’s Dispatches and Unreported World, and the BBC’s This World. Her work has been nominated and shortlisted for awards including the Rory Peck Award for Impact and Broadcast Award’s Best Current Affairs Documentary. Many of her films have been shown in Parliament and some have prompted policy and legal change. Passionate about developing new talent in foreign affairs, Julie also teaches filmmaking for organisations including One World Media, and on Hostile Environment training courses.

 

Learn more about how to embrace risk, innovation and experiments with our free Chirp Guide. Sign up to receive your download.

 

 

Risk series: Roway Gray on risk and resilience

Business coach Rowan Gray

The second of our podcasts about risk features a conversation between our Director, Kamala, and Rowan Gray, a business coach at Relume. Ahead of their workshop in the Spring, Kamala and Rowan explore definitions of risk, and why understanding your response to it can help you lead and work more effectively. They also talk about the balance between risk and resilience, and why you might be better off not cramming exercise/mindfulness/healthy eating into your routine.

Rowan Gray is a business coach at Relume. He works with leaders who are looking for a different perspective. He challenges and supports them to find new ideas and the breakthrough they need. He uses movement - such as cycling, running and walking - to generate insights, enable more creativity and give people an increased feeling of energy. These are qualities needed to adapt and thrive in organisations that are increasingly complex, uncertain and fast-paced. Rowan brings curiosity, energy and a sense of fun to his work. He keeps himself inspired by exploring new places from the saddle of his bicycle.

 

Learn more about how to embrace risk, innovation and experiments with our free Chirp Guide. Sign up to receive your download.